New Otter installation failing when "Requesting Free license key..."

[Guest]

Hello,

I'm attempting to install Otter for the first time, but I'm receiving the following error during installation.

"An error occurred which forced installation to stop.  The specific error message was:
The remote server returned an error: (500) Internal Server Error."

I've tried using both the included SQL Server Express and an existing SQL Server instance and both scenarios yield the same error.

When attempting to re-install with the SQL Server Express option, I also get the following error.

"An error occurred which forced installation to stop.  The specific error message was:
SQL Express installer returned exit code -2068643838."

Both of the error logs can be found below.

---

   Debug: Product = Otter (2.1.2)
   Debug: OS = Microsoft Windows NT 6.2.9200.0
   Debug: Edition = Free
   Debug: TargetPath = C:\Program Files\Otter
   Debug: WebAppPath = C:\Program Files\Otter\Web
   Debug: ServicePath = C:\Program Files\Otter\Service
   Debug: ASPNETTempPath = C:\ProgramData\Otter\Temporary ASP.NET Files
   Debug: ExtensionsPath = C:\ProgramData\Otter\Extensions
   Debug: ExtensionsTempPath = C:\ProgramData\Otter\ExtensionsTemp
   Debug: ExecutionTempPath = C:\ProgramData\Otter\Executions
   Debug: ConnectionString = Data Source=<REMOVED>\<REMOVED>; Initial Catalog=Otter; Integrated Security=True;
   Debug: Port = 8626
   Debug: UseIntegratedWebServer = True
   Debug: WebServerPrefixes = http://*:8626/
   Debug: InstallSqlExpress = False
   Debug: UserAccount = LocalSystem
   Debug: WebAppUserAccount = LocalSystem
   Debug: ServiceUserAccount = LocalSystem
   Debug: LicenseKey = 
   Debug: EmailAddress = <REMOVED>
   Debug: FullName = <REMOVED>
   Debug: ConfigureIIS = False
   Debug: BackupDatabase = True
   Debug: DatabaseBackupPath = C:\OtterBackups
   Debug: LogFile = C:\Users\<REMOVED>\AppData\Local\Temp\tmp3575.tmp.txt
   Debug: Upgrade = False
Information: Requesting Free license key...
   Error: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Inedo.Otter.Setup.InstallOtterTask.Install()
   at Inedo.Installer.InstallationTask`1.Inedo.Installer.IInstallationTask.RunInternal()

---

   Debug: Product = Otter (2.1.2)
   Debug: OS = Microsoft Windows NT 6.2.9200.0
   Debug: Edition = Free
   Debug: TargetPath = C:\Program Files\Otter
   Debug: WebAppPath = C:\Program Files\Otter\Web
   Debug: ServicePath = C:\Program Files\Otter\Service
   Debug: ASPNETTempPath = C:\ProgramData\Otter\Temporary ASP.NET Files
   Debug: ExtensionsPath = C:\ProgramData\Otter\Extensions
   Debug: ExtensionsTempPath = C:\ProgramData\Otter\ExtensionsTemp
   Debug: ExecutionTempPath = C:\ProgramData\Otter\Executions
   Debug: ConnectionString = Data Source=localhost\Inedo; Initial Catalog=Otter; Integrated Security=True;
   Debug: Port = 8626
   Debug: UseIntegratedWebServer = True
   Debug: WebServerPrefixes = http://*:8626/
   Debug: InstallSqlExpress = True
   Debug: UserAccount = LocalSystem
   Debug: WebAppUserAccount = LocalSystem
   Debug: ServiceUserAccount = LocalSystem
   Debug: LicenseKey = 
   Debug: EmailAddress = <REMOVED>
   Debug: FullName = <REMOVED>
   Debug: ConfigureIIS = False
   Debug: BackupDatabase = True
   Debug: DatabaseBackupPath = C:\OtterBackups
   Debug: LogFile = C:\Users\<REMOVED>\AppData\Local\Temp\tmp93B6.tmp.txt
   Debug: Upgrade = False
Information: Downloading SQL Express 2016 (this may take a while)...
Information: Installing SQL Express 2016 (this may take a while)...
   Error: SQL Express installer failed.
   Error: System.InvalidOperationException: SQL Express installer returned exit code -2068643838.
   at Inedo.Installer.Subtasks.DownloadAndInstallSqlExpressSubtask.Run()
   at Inedo.Installer.InstallationTask`1.RunSubtask(InstallationSubtask subtask)
   at Inedo.Otter.Setup.InstallOtterTask.Install()
   at Inedo.Installer.InstallationTask`1.Inedo.Installer.IInstallationTask.RunInternal()

---

Product: Otter
Version: 2.1.2

[jrasch]

Apologies - I broke that endpoint earlier ironically by accidentally disabling logging :(

It should work now; I also note that you can request a key at https://my.inedo.com and manually enter it.