Not able to upload .spd files to proget assets

[parthu.reddy]

Hi Team

We're using proget 2024.37 (Build 4) and trying to upload .spd files to an assets, and we're getting error like below.

We've checked with our firewall team and they mentioned this.

Pls suggest on this.

Thanks
Parthu

[stevedennis]

Hi @parthu-reddy ,

There's nothing in ProGet that would cause a file name ending with a .spd fail. Just to double check that it's not related to the file name, I would rename it and see if it works.

The main thing that's jumping out to me is that there are large files (3.1GB). Those are uploaded using a chunked process, orchestrated by the browser. I would keep "playing" with this and see if you can identify any patterns.

The message from your firewall team is saying that they are seeing RST messages from the client and server. That's unusual, and means the connection is forcibly closed. ProGet does not operate at the network level and there is nothing that can cause ProGet to issue an RST command, which means it's most certainly network related.

I think you're on the right track with investigating at the network side -- but unfortunately you're going to have to find out what is issuing a RST. The firewall might not, but maybe there are other network devices that are?

Maybe something is "taking too long" and getting RST.

Thanks,
Steve

[parthu.reddy]

Hi @stevedennis

Can we know how we could enable verbose logging to check for any connectivity failures.

Thanks
Parthu

[atripp]

Hi @parthu-reddy ,

Since these are network-level errors, you would need to use a tool like Wireshark or another packet analyzer to troubleshoot these kind of connectivity failures.

Thanks,
Alana