Support

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  BuildMaster user licensing
  buildmaster licensing • 8 May 2012, 17:19 • Tim Lambe   8 May 2012, 17:22

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  ? 8 May 2012, 17:22

  BuildMaster is licensed to named users who can be managed at any time within the software itself. In our Enterprise Edition we also offer User Classes, which permit only the necessary functions in the BuildMaster software for certain users. For example, your workflow process may require that managers sign-off on a build before it is promoted to the Production environment. The only operation the manager will ever perform in BuildMaster is that approval; therefore, you may purchase an "Approval Only" license at significantly reduced cost for this user.
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  Agent alternatives
  buildmaster agents • 8 May 2012, 17:09 • Tim Lambe   8 May 2012, 17:18

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  ? 8 May 2012, 17:18

  In addition to what Karl said, as of BuildMaster v3.1 we have made agents extensible. As an example, we now offer an SSH-based agent that uses the SFTP protocol to communicate with a remote server, instead of the traditional SOAP channel. This means that nothing needs to be installed on the remote server, and because agents are extensible, you or we could develop, for example, a Powershell or FTP-based agent.
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  Agent is locked error, help!
  buildmaster error agents • 8 May 2012, 17:00 • Tim Lambe   8 May 2012, 17:01

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  ? 8 May 2012, 17:01

  BuildMaster locks agents to avoid corrupting them during updates by creating a file named "locked" in the same directory as the remote agent service executable (bmagent.exe) or under the \bin directory for the IIS hosted agent. In rare cases this "locked" file will not be removed when an update is complete. If the Server Overview page shows that the agent is available and updated to the newest version of BuildMaster's core and extensions, feel free to simply delete the "locked" file.
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  Windows Installer during BuildMaster installation
  buildmaster error installation windows • 8 May 2012, 16:58 • Tim Lambe   8 May 2012, 16:59

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  ? 8 May 2012, 16:59

  The most likely reason is that you have recently installed something that requires a restart (usually a Windows update). That installation won't actually be finished until the system has been restarted. It is also possible that something was installed very recently and the Windows Installer service has not terminated yet. It should release locks and automatically terminate after a few minutes.
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  Activation error message
  buildmaster error activation • 8 May 2012, 16:55 • Tim Lambe   8 May 2012, 16:56

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  ? 8 May 2012, 16:56

  Normally you only need to activate if you have a new license key or if the hardware on the BuildMaster server has changed significantly (a different CPU and/or primary network card), and there is a 7-day grace period after setting a new key before activation is required. Basically, you just need to activate after setting a new license key - and there is no harm in activating multiple times.
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  Nightly builds are no longer running
  buildmaster triggered-builds builds • 8 May 2012, 14:04 • Tim Lambe   8 May 2012, 14:05

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  ? 8 May 2012, 14:05

  There may be a number of reasons why a builds aren't being created: Verify that there are releases for the target applications; a build cannot be created unless a release exists. Make sure the build schedule (under each app) is there, and not set to "disabled." Verify that the service is running. (Admin -> Service) Look for entries in the error log (Admin -> Errors) to see if anything popped up overnight. Verify that the ScheduleExecuterThrottle (Admin -> Advanced Settings) is a positive integer (default is 1).
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  Is it possible to delete a deployment plan?
  buildmaster deployment-plans • 26 Apr 2012, 14:56 • Tim Lambe   26 Apr 2012, 15:43

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  ? 26 Apr 2012, 15:43

  When you say delete, do you mean remove from a workflow such that the build never travels into that environment? If so, just delete the workflow step from the workflow. If you actually want to keep the workflow step but remove all the action groups, just delete them one-by-one.
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  Assembly Signing
  buildmaster net windows windows-sdk assembly code-signing strong-name • 25 Apr 2012, 10:49 • Tim Lambe   25 Apr 2012, 12:20

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  ? 25 Apr 2012, 12:20

  I was refering to Strong-Naming. I was using a passworded file .pfx and therefore causing issues, I moved to a .snk file (not password protected) and it's working correctly now.
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  LDAP Settings
  buildmaster authentication ldap • 23 Apr 2012, 00:38 • Tim Lambe   25 Apr 2012, 10:05

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  ? 25 Apr 2012, 10:05

  That error message says "DirectoryProvider 1" which is the built-in provider. If you open up the Admin Tool located in the BuildMaster installation directory you can switch the directory provider to the LDAP one.
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  Trigger Builds
  buildmaster security triggered-builds • 22 Apr 2012, 23:18 • Tim Lambe   23 Apr 2012, 11:04

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  ? 23 Apr 2012, 11:04

  The password being displayed is by design, since the same privilege (Builds_ManageBuildSchedules) is required to both view and edit the build schedules, therefore showing it on one page is essentially the same as showing it on the other. You can disallow users to view the schedule details by denying the Builds_ManageBuildSchedules privilege to whomever you do not want to view the passwords.
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  Running DB Scripts
  buildmaster databases • 20 Apr 2012, 12:57 • Tim Lambe   20 Apr 2012, 13:43

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  ? 20 Apr 2012, 13:43

  The "Execute Database Scripts" action executes all the scripts in the specified source directory (and all subdirectories of that directory) on every execution. The only scripts that are run once and only once are the Change Scripts via the "Execute Database Change Scripts" action. Can you verify that: the action is referencing the correct provider and instance the action is running the correct server if applicable, previous actions are putting the .sql files in the correct source path on the correct server the source directory of the "Execute Database Scripts" action has the files you expect in it
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  Promoting builds outside of the UI. Perhaps using the API?
  buildmaster api powershell • 17 Apr 2012, 11:28 • Tim Lambe   18 Apr 2012, 15:20

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  ? 18 Apr 2012, 15:20

  Awesome! It looks like the API is working without a hitch in powershell. At this point, we probably have enough to to start with and a few angles to test. If we have any issues with the API or procs, we'll come back here. Thank you!
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  3.06 - 3.1.1 Upgrade Fails; Buildmaster Offline
  buildmaster error authentication ldap • 7 Apr 2012, 22:28 • Tim Lambe   9 Apr 2012, 11:22

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  ? 9 Apr 2012, 11:22

  This can sometimes happen when the cookies are not cleared properly after an upgrade. Try flushing your browser cache and clearing your browser's cookies, then visit the BuildMaster site root, e.g. http://buildmasterinstall.corp/
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  Upload nested directories to S3 bucket?
  buildmaster amazon • 28 Mar 2012, 15:06 • Tim Lambe   28 Mar 2012, 15:45

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  ? 28 Mar 2012, 15:45

  Wow, that was quick! Thanks!
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  Error in BuildMaster logs (v3.0.6)
  buildmaster error triggered-builds • 22 Mar 2012, 11:31 • Tim Lambe   22 Mar 2012, 13:48

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  ? 22 Mar 2012, 13:48

  Thanks but I've had to revert back to 2.6.3 for now after spending most of the day trying to get the update to work. Will try again with 3.1 when it's available.
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  Update from 2.7.6 to 3.0.5 failed
  buildmaster error installation update • 22 Mar 2012, 10:31 • Tim Lambe   22 Mar 2012, 10:53

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  ? 22 Mar 2012, 10:53

  I've installed 3.0.6 successfully now (I think).
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  Customizing manifest settings in ClickOnce
  buildmaster windows-sdk clickonce • 5 Mar 2012, 14:55 • Tim Lambe   5 Mar 2012, 14:55

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  S3 extension with multiple accounts
  buildmaster amazon • 2 Mar 2012, 11:53 • Tim Lambe   2 Mar 2012, 12:50

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  ? 2 Mar 2012, 12:50

  Not currently; that information is configured at an extension level. We do have a feature on the backlog that would allow for multiple extension configuration profiles, but that's not schedule for a specific release yet. In the mean time, your best bet would be to modify the extension (we can provide source code) to bring these peroperties to the action-level.
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  Distributed MSTest actions
  buildmaster mstest • 28 Feb 2012, 11:07 • Tim Lambe   29 Feb 2012, 12:00

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  ? 29 Feb 2012, 12:00

  I'm not sure what you mean by distributed tests for MSTest, but pointing the MSTest Action at the configuration file is the way to go if you already have one. As for the batch file problem, what does your action configuration look like to try to run the .bat file? Is it set to run on the correct server? Does the account running BuildMaster have access to those paths? It's also possible that when you're running locally on the target server that you have the MSTest directory in your PATH but the BuildMaster account doesn't. That being said, is there a problem running the MSTest action as opposed to this batch file? It will be better integrated into the logs if you use that instead - the batch output will only give you stdout/stderr as opposed to an individual test breakdown.
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  Test Failures Shown as Success
  buildmaster error mstest • 27 Feb 2012, 10:07 • Tim Lambe   28 Feb 2012, 09:43

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  ? 28 Feb 2012, 09:43

  It looks like you're currently on 2.6. You'll need to upgrade to BuildMaster 3.0... we made a breaking change to the API/SDK and are no longer supporting our extensions written for 2.x.