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Run time issue with the Otter Web Service
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Does it work with
http://localhost:8626? I don't think the standalone web server does its own TLS. -
Yes! That worked. However, the Otter Web Server service still is not running.
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Ok, that means that the web service is able to run with the permissions you have when you elevate.
If the web service is running with restricted permissions, it might not be able to access something it needs to start up.
As far as I know, it needs read/write access to
C:\ProgramData\Otter, read access toC:\Program Files\Otter, and the ability to communicate over the named pipeotter-ctrl. -
Thanks. I would have thought Local System would have all of those. I will double check.
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Ok, I have to punt here. I am not able to check the permissions on the otter-ctrl named pipe as I am not able to find it. Perhaps it is just ignorance on my part. I have attempted to run it as Network Service as well as creating a new local Admin account. No joy there either. I feel like there is a solution but it is eluding me. If there is anything else I can try, I am all ears.
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Are you saying, that you can access the Otter Web UI, but the Otter Web service isn't working?
In this case, I think you must have Otter Web running through IIS. Which, is ok, so you don't need to worry about the web Service.
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Alana - appreciate it. I am going to verify that. It would make sense I supposed, I just was expecting it run since it was present. I guess I missed that in the documentation. Anyhow, thanks again and I will let you know what I find out (may be next week though).
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Ok, when I install IIS and run Otter in this manner, this is what I receive:
HTTP Error 403.14 - Forbidden. The Web server is configured to not list the contents of this directory.
Most likely causes: A default document is not configured for the requested URL, and directory browsing is not enabled on the server.I can enable directory browsing and browse, however, I do not see the GUI.
This is the case on both Windows 2012 R2 as well as Windows 2016. I also upgraded from Otter 2.0.5 to 2.0.6. Working on uninstalling everything and making sure to reinstall everything as administrator (even though I am logged in as an admin) to see if that makes a difference.
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It sounds like you don't have ASP.NET enabled as a role on your Windows server. The installer should detect it, but that checkmay have failed. Hard to say.
In the Server Manager feature of Windows, make sure to select ASP.NET 4.5 (or whatever the latest version is), by expanding the Application Development node.
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Doubled checked and verified that ASP.NET 4.5 (or later) is already installed.
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