Why does your ticketing system only display the contents of the original request repeatedly?

It looks like you've responded to a ticket I opened, but all I can see is my original request repeated over and over and over again... very annoying.

Our MyInedo site uses our ticket tracking system's (YouTrack) API to pull this information, and there is currently a bug in the hosted version that returns all comment bodies as the body of the original post. This is apparently already fixed on their end, but not our hosted instance was not upgraded yet so until that happens responses are duplicated: https://youtrack.jetbrains.com/issue/JT-44298

This however should not prevent you from receiving response emails from the system, are you not getting those?

I guess I will try to up the priority in upgrading our hosted version.